Power & Associates customer satifsaction and trust awards (2010-2015), Forbes favorite, Fortune mag "Best of the Web." Rocket Mortgage received six straight years of J.D. Review site ranks Rocket Mortgage and Quicken Loans as the #1 trusted mortgage company out of 38 companies. The ratio of resolved Rocket Mortgage BBB complaints vs unresolved complaints is high. Rocket Mortgage works to promote trust by responding to each customer who complains with the BBB. Rocket Mortgage Responds to all BBB Complaints Rocket Mortgage's trust score with the BBB is based on a very low number of complaints for its size. Rocket Mortgage (and Quicken Loans) has had an A+ rating with the Better Business Bureau since 1986. That hole comes in the form of a lawsuit by the U.S. Their interest rates may be higher than some and they do have at least one hole in their trust armor. They’re a subsidiary of Quicken Loans and Intuit, the company that makes TurboTax. Overall, Rocket Mortgage can be trusted to deliver a fast, easy online loan approval. The table below shows an overview of Rocket Mortgage trust facts. There are also a couple reasons to be wary. It turns out there are lots of reasons to trust Rocket Mortgage. Points against them are reports of higher than average interest rates and a lawsuit by the U.S. The highest BBB rating possible and years of customer satisfaction awards are reasons Rocket Mortgage can be trusted. It turns out their trust level is actually quite high. Rocket Mortgage is the famous 8 minute mortgage company with the high profile ad campaign. We cover their Better Business Bureau A+ score, customer reviews, web reviews and more. The beauty of this design element is that there are as many interpretations as there are reasons for a consumer to use Rocket Mortgage, Rocket Homes, Rocket Loans or Rocket HQ.Millions who’ve seen the popular ad campaign are asking, “Can I trust Rocket Mortgage?” The short answer is “Yes, but with a couple warnings.” The tables below have the quick info on trust and Rocket Mortgage. Others have said they see the gauge of a speedometer to show speed or progress or the keyhole of a door-one that we believe can be used to open up a host of new financial opportunities and freedom. When looking at the negative space in the O, many have said they see an outline of a person - an intentional nod to keeping clients at the center of everything we do. Instead, the main element in the new logo for each company in this new partnership is a custom typeface with a “magic O.” Since the focus isn’t solely on speed, the image of the rocket is no longer used in the new logos. This is more than a simple logo change, or a different look to the brand, it’s a visual reminder of the partnership between the different companies that leverage the power of the Rocket brand. Additionally, Quicken Loans’ sister companies Rocket Home and Rocket Loans and the newly launched Rocket HQ also unveiled their new branding marks. Quicken Loans released a new logo for Rocket Mortgage, the first completely online mortgage experience. Now the logos are showing off a significant upgrade. Through two Super Bowl commercials, numerous national marketing campaigns and hundreds of online and social media ads - the familiar image of a rocket has been engrained in the memory of millions of Americans. Rocket Mortgage by Quicken Loans has become a household name over the last three years.
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